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Is there disabled access?
Are children welcome?
What are the start and end times?
Where can I park?
Is smoking allowed?
Can I bring my dog?
What is your refund policy?
What if it's wet?
Can I bring a chair?
Will there be food and drink to buy?
How can I collect my tickets?
Can I camp overnight?
Children are welcome and we expect them to be properly supervised by parents (no running about in the auditorium, and accompanied when out of the auditorium)
Children under 14 are eligible for the child rate whatever date the tickets are purchased (this is the same as the adult rate until the 30th June)
Children under 3 come free (new policy for 2017)
If you bring a buggy/pushchair you will need to be on the easy access deck - not in the main auditorium. [ top]
Theatre gates open at 7.15pm. (1 hour earlier for Gala night 29th July)
Concerts begin at 8pm. (1 hour earlier for Gala night 29th July)
Concerts finish at about 10pm. [ top]
Free car parking is available from 6.30pm. (1 hour earlier for Gala night 29th July)
As it is an outdoor venue, smoking is permitted in all areas of the theatre. [ top]
Only official assistance dogs are welcome in the theatre. Other dogs may be left in owners' cars but may not be toileted or exercised on Sheldon premises. [ top]
If a concert is cancelled due to inability of the artists to
perform then a full refund will be made. Instructions for claiming such a
refund will be provided on the website.
If a concert is cancelled due to very bad weather there are no refunds, but you may return your tickets with an SAE to be replaced for any other same price or cheaper concert in 2017 or equivalent in 2018. A pro-rata replacement will be offered for more expensive concerts if you wish to top up the difference. [ top]
In the event of rain, the concert will go on unless weather conditions make it unsafe for the performers. Sheldon regulars bring a waterproof mat, waterproof clothing, sturdy boots and an umbrella. [ top]
No Chairs. All seating is outdoors on grass banks or terraces. Chairs are only allowed for disabled guests on the access deck by prior arrangement. We recommend you bring a mat or cushion to sit on. [ top]
We have a selection of tasty hot barbecue food and hot and cold drinks from our famous Burger Bar. Also, sweets and chocolates at the Box Office. You may bring your own picnic meal. You may also bring your own drink but as a licensed premises we are responsible for the consumption and behaviour of visitors to Sheldon. Drunken behaviour is not acceptable and we reserve the right to require visitors putting themselves or others at risk to leave the premises. [ top]
If we receive payment for your ticket 4 days or less before the concert then we will hold them at the Box Office for you to collect on the night. [ top]