What are the seating arrangements?
Is there disabled access and are there concessions?
Are children welcome?
What are the start and end times?
Where can I park?
Is smoking allowed?
Can I bring my dog?
What if the concert is cancelled?
What if it is raining?
How do I claim a refund?
Summary of ticket types and terms

Seating in the theatre

All tickets buy you space to sit on a patch of grass, first come first seated. Terrace tickets are on terraces cut in the grass in the main auditorium. Back bank tickets are on the grassy slope above the back path. We don't allow chairs in the main auditorium or back bank and recommend you bring a mat or a cushion to sit on. If you are unable to sit on the ground, please phone 01647-253916 and request a chair pass for the disabled access deck.   [top]

Disabled access

Full details on access for disabled guests, and concessionary tickets for Personal Assistants on this page

Tickets for children

Yes, children are welcome and we expect them to be properly supervised by parents (no running about in the auditorium, and accompanied when out of the auditorium)
Children under 14 are eligible for the child rate whatever date the tickets are purchased.
Children under 3 come free - please 'buy' a free ticket at the same time as you buy the adult ones.
If you bring a buggy/pushchair you will be allocated space on the easy access deck - not in the main auditorium. [ top]

Start and end times

Car parking is available from 6:30pm

Theatre gates open at 7.15pm.

Concerts begin at 8pm. 

Concerts finish at about 10pm. [ top]

Parking

Free car parking is available from 6.30pm. Our stewards will direct you on arrival at Sheldon.  [ top]

Smoking

As it is an outdoor venue we do not forbid smoking in the theatre, but we trust that theatregoers will respect the needs of those seated near them and refrain if asked to do so. [ top]

Dogs

Only official assistance dogs are welcome in the theatre. Other dogs may be left in owners' cars but may not be toileted or exercised on Sheldon premises. [ top]

What if the concert is cancelled?

If a concert is cancelled because the Artist cancels then a full refund will be made for all ticket types, including Early Bird Basic. 
If a concert is cancelled because of bad weather or Covid restrictions, there are no refunds or transfers available for the Basic Early Bird or Advance tickets. Enhanced Early Bird or Advance tickets will be refunded.
Premium tickets will be refunded in full whatever the reason for cancellation of the concert.   [ top]

What if it's raining?

In the event of rain, the concert will go on unless weather conditions make it unsafe. Sheldon regulars bring a waterproof mat, waterproof clothing, sturdy boots and an umbrella. If you decide not to attend, then Early Bird and Advance tickets are forfeit without refund/transfer option. If you have purchased a Premium ticket then you can get a full refund as long as you notify the Sheldon office before 10am on the day of the concert (see below). [ top]

How do I claim a refund?

For Premium and Child tickets you can claim a refund for any reason up to 10am on the day of the concert. To register your refund claim you must telephone (01647-253916) or email ({~89|77|74|70|89|87|74|37|88|77|74|81|73|84|83|19|90|80|19|72|84|82~}) before 10am. There will be no refunds for notifications after 10am. No refunds for Early Bird or Advance tickets. 

Summary of ticket types and cancellation terms